Answers to Your Customs Questions
From paperwork to port procedures — everything you need to know before and after booking. Whether you're a first-time importer or managing high-volume shipments, our FAQs are designed to guide you clearly through the process.
Frequently asked questions
- 01
Absolutely. We specialise in supporting new businesses with tailored guidance on customs requirements, documents, and compliance.
- 02
We offer a full suite of customs clearance services for Great Britain, Northern Ireland, and the Republic of Ireland, including:
Imports
Exports
ENS
EXS Safety & Security Declarations
GMR
PBN
TSS / Supplementary Declarations
Transit Declarations (NCTS)
IPAFFS
TRACES
Inventory Linking
We also support full customs planning and consultancy to ensure you stay compliant and efficient.
- 03
We handle paperwork for all common commercial routes, including:
NI ↔ GB (Direct and via ROI)
GB ↔ ROI
ROI ↔ NI
ROI ↔ GB
GB ↔ EU Mainland
EU ↔ EU via GB
ROI ↔ EU Mainland
Whether you're moving goods via ferry, tunnel, or landbridge, we’ve got it covered.
- 04
Yes. While we focus on customs, we can also assist with ferry and tunnel bookings through our transport partners. Just mention this when you contact us.
- 05
It’s easy:
Send us an email or complete a quote form on our website.
We’ll contact you to discuss your requirements and billing preferences.
Once confirmed, we’ll send you our New Client Onboarding Form to complete and return.
After setup, you can start sending customs requests directly via email.
You can choose pay-per-use or set up a monthly billing arrangement — whatever works best for your business.
- 06
Please send us customs information at least 1 hours before arriving at the port. Earlier is always better to ensure smooth processing.
- 07
Yes. We can take over declarations, help you transition from previous agents, and even handle any backlog of supplementary declarations.
- 08
Yes, on request. We offer ad-hoc customs consultancy and can assign a dedicated manager if you require regular support or high-volume service.
- 09
Yes! We operate 24/7, 365 days a year, including weekends and holidays, because your goods can’t wait.
- 10
Yes! Through our trusted agent network, we can clear goods in:
Sweden, Norway, France, Germany, Netherlands, Poland, Italy, Spain, Portugal, Romania, Bulgaria, Czech Republic, and more.
Just tell us the country, and we’ll handle the rest.
- 11
You can choose:
Pay-per-use – Only pay when you use our services.
Monthly packages – Ideal for high-volume users or those needing bundled support. Custom pricing available.