Accessibility Statement

Last Updated: 10 June 2025
 

Our Commitment
TK Customs Clearance Ltd is committed to making our website accessible to all users, including people with disabilities. We continually work to meet the standards set out in the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

Scope
This statement applies to the digital services available at www.tkcustomsclearance.com.

Accessibility Measures
We apply the following practices:

Use of alt text, ARIA labels, and descriptive link names

Compatibility with screen readers and keyboard navigation

Resizable text and sufficient colour contrast

Accessibility checks on all new content uploads

Periodic audits and user feedback reviews

Continuous Improvement
We are actively working to improve the accessibility of:

Legacy PDF documents

Embedded third-party tools or widgets

We aim to resolve most known limitations by December 2025.
Our Accessibility Statement is reviewed annually or after major site changes.

Contacting Us
If you encounter accessibility barriers or require content in another format (e.g. large print, accessible PDF, audio), please contact us:

📧 Email: office@tkcustomsclearance.com
📞 Phone: 0330 122 0646 or 07944 973 912
📍 Address: 3rd Floor, 86–90 Paul Street, London, EC2A 4NE

We will endeavour to provide requested formats within a reasonable timeframe, typically within 5 business days.

Enforcement Procedure
If you are dissatisfied with our response, you can contact the Equality Advisory and Support Service (EASS):
🌐 www.equalityadvisoryservice.com
📞 0808 800 0082

Accessibility Oversight
Accessibility is overseen by:
Accessibility & Compliance Officer, TK Customs Clearance Ltd

Accessibility Statement Location
This statement is accessible via the website footer and is available from every page.