Privacy Policy

Last updated: 10 June 2025

WHO WE ARE

TK Customs Clearance Ltd operates and maintains www.tkcustomsclearance.co.uk. If you have any questions about how we handle your personal data, please contact us via the form on our Contact Page or by email at info@tkcustomsclearance.co.uk.

THE DATA WE COLLECT AND WHY

We collect personal data to operate our business, deliver our services, and improve our website. By using this website, you consent to our collection and use of information as outlined in this Privacy Policy.

Personal Data We May Collect:

Full name – to address you properly

Email address – used as our primary communication method

Telephone number – backup communication method

Company name & registration number – essential for customs processes

EORI, MRN, or other customs references – required to submit declarations

Browser and device data – for analytics and site security

IP address – anonymised for analytics

Payment card information – collected securely for processing service payments

All payment transactions are encrypted and processed securely through PCI-DSS-compliant third-party payment providers. We do not store card details on our servers or systems.

LEGAL BASIS FOR PROCESSING

We process your personal data under one or more of the following legal bases in accordance with UK GDPR Article 6:

Contract – to fulfil a contract or service you request

Legal Obligation – to comply with UK tax/customs laws (e.g., HMRC)

Legitimate Interests – for operational needs, fraud prevention, or service improvements

Consent – where we explicitly ask you to opt in (e.g., for marketing)

CONTACT FORMS

If you use the contact form on our website:

The data is sent to our secure customer service email

We do not store it in any website database

We will only use the information to respond to your query

It will not be used for marketing unless you consent

COOKIES

We use cookies to:

Enable site functionality (e.g., login sessions, basket contents)

Save your preferences (e.g., display settings)

Monitor website performance via analytics

Please see our Cookie Policy for full details.

Cookie Breakdown

Session Cookies – track activity during your visit

Preference Cookies – store display settings for 12 months

E-commerce Cookies – retain basket contents across sessions

You may disable cookies via your browser settings, but this may affect functionality.

EMBEDDED CONTENT FROM OTHER WEBSITES

Occasionally, we embed content such as videos from YouTube or guides from GOV.UK. These third-party sites may collect data and use cookies. Interaction with such content behaves the same as if you visited the third-party site directly.

Where embedded content is used, it is clearly marked with the third party's branding and link.

ANALYTICS

We use Google Analytics to collect anonymised usage data:

Anonymised IP address

Device/browser information

Pages visited and time spent

Location data (city-level only)

Analytics helps us improve the website but does not identify individuals. See Google’s Privacy Policy for more.

AUTOMATED DECISION-MAKING

We do not use your data for automated decision-making or profiling.

INTERNATIONAL DATA TRANSFERS

If your data is processed or stored outside the UK/EEA (e.g., via our cloud service provider), we ensure it is protected using Standard Contractual Clauses or equivalent legal safeguards.

CHILDREN’S DATA

Our services are not directed at individuals under 18 years of age, and we do not knowingly collect their personal data.

WHO WE SHARE YOUR DATA WITH

We do not sell or share your personal data with advertisers or unrelated third parties.

We may share your information only with:

Government bodies (e.g., HMRC, Border Force)

Trusted service providers (e.g., IT or hosting providers, under data protection agreements)

Professional advisors when required by law (e.g., legal or tax support)

HOW LONG WE RETAIN YOUR DATA

Client service records – retained for 6 years (to comply with HMRC and record-keeping obligations)

Email correspondence – retained for up to 2 years

Contact form enquiries – deleted after resolution unless follow-up is needed

Website accounts – retained while active

You may request deletion of your data unless we are legally required to retain it.

WHO ON OUR TEAM HAS ACCESS

Only authorised personnel may access your personal data:

Our site administrator

A member of our customs operations team

All access is logged and subject to internal audit.

YOUR RIGHTS UNDER UK GDPR

You have the right to:

Access the personal data we hold about you

Request corrections

Request deletion (unless legally required to retain it)

Object to or restrict processing

Request data portability

Withdraw consent (for consent-based processing)

To exercise these rights, email: info@tkcustomsclearance.co.uk
We aim to respond within 30 days.

You may also file a complaint with the ICO at: www.ico.org.uk

HOW WE PROTECT YOUR DATA

SSL encryption via HTTPS

Secure hosting infrastructure with firewall and malware monitoring

Passwords are hashed and never stored in plain text

No card or banking data stored on our systems

Access is restricted to authorised personnel only

DATA BREACH PROCEDURES

In the event of a data breach:

We will investigate immediately

Notify affected individuals within 72 hours

Report to the ICO where required

Take corrective security measures

THIRD PARTY DATA SOURCES

We do not receive personal data from third-party advertisers or external marketing providers.

CONTACT INFORMATION

For data or privacy-related queries:

TK Customs Clearance Ltd
Email: info@tkcustomsclearance.co.uk
Or use our secure Contact Form